Why do websites make it so difficult for visitors to find their way around.
I've spent several hours today checking organisation contact details for a client. My logical head says that if you want people to contact you by phone, ie such as a helpline, then it would appear prominently on the site.
Not so. Some sites make it like a treasure hunt. Except they don't give you any clues to help you. Contact us links go nowhere near contact details. I just find the whole web design thing bemusing sometimes.
We want people to use our sites and find their way easily. So we should make it easy for them.
It's just that simple. Isn't it?